Customer Service

Operators are standing by 8:00am to 4:00pm Pacific Time, Monday through Friday.

We accept Visa, Mastercard, Discover, and American Express for phone orders.

 

Subscription questions?

Please email subscriptions@hsproductions.com or call our subscription department direct at: +1 (415) 671-2416

 

Questions about your order?

Please email orders@hsproductions.com.com or call our orders department direct at: +1 (415) 671-2422



Quick Links:



Payment And Ordering Info


 

Payment Options

We accept Visa, MasterCard, Discover, American Express, money orders and checks. Web store, phone and fax orders are limited to credit cards. Please see “Ordering by Mail” for further instruction on paying with checks or money orders.

Thrasher Magazine reserves the right to have a customer service representative verify any orders over the $100 amount. This verification will occur over email from orders@hsproductions.com.



Sales Tax

8.5% sales tax is charged on all orders being shipped to California.



Ordering by Phone

Please call us at +1 (415) 671-2422 between 8:30am to 4:00pm Pacific Time, Monday through Friday. We accept Visa, Mastercard, Discover, and American Express for phone orders.



Ordering by Mail

Please write out your order on a piece of paper and include the following:

- Size, quantity, color preference for each item
- The shipping and billing names and addresses
- Contact info (email address and/or phone number, including area code and country code if applicable)
- Order total including:
  8.5% sales tax (if the order is being shipped to California),
and shipping (please call: +1 (415) 671-2416 for a shipping estimate)
- We accept checks, money orders, and credit cards for mailed in orders. If you send your credit card number, please include the expiration date and 3 digit CVC code on the back.



Ordering by Fax

Please follow the instructions for mailing in your order, and fax it to (415) 822-8359 ATTN: MAILORDER along with your complete credit card number, expiration date and 3 digit CVC security code from the back of your card.



Subscription Info


 

The First Issue In Your Subscription

Domestic subscriptions take 10-12 weeks to start and International subscriptions take 12-14 weeks to start. If you would like to know what the first issue in your subscription will be please call us at: +1 (415) 671-2416

Subscriptions are via the US Postal Service; no tracking is available for subscriptions.



Renewals – Missing An Issue

You will receive renewal notices when your subscription is about to expire. Three of these will be sent to the address on file.. To ensure there is no gap in the subscription, please remit payment along with the first renewal notice. You can either send a check or money order along with the form, or you can renew online. Please be sure to enter the old address information online exactly as it is shown on the new address label when renewing online.



Changing Your Subscription Address

Please email your old and new address to subscriptions@hsproductions.com as soon as you learn what your new address will be. This needs to be done 8 weeks in advance in order for you to not miss any issues in the meantime. Please be sure to have your magazines forwarded through the US Postal Service.



Cancelling Your Subscription

Please contact us via email at subscriptions@hsproductions.com or call: +1 (415) 671-2416



Returns, Backorders, & Clothing Colors


 

Return Policy

We will exchange or refund any item still in resellable condition within 30 days, but please note: free subscription items such as t-shirts and DVDs cannot be returned for exchange.

All returns must be accompanied with a copy of your invoice and reason for return. Please call for details. Customer is responsible for return shipping charges. Credit card refunds will take approximately 5-7 business days from the time we receive your return. Refunds for items paid for by check will take between three to five weeks.



Backorders And Discontinued Items

Due to high demand, an item size or colorway may be out of stock by the time your order is received by our shipping department. If this happens, we will contact you via email to find out if you prefer to replace the item or cancel it from the order.



Clothing Colors

We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.



Shipping Info


 

Shipping Options And Transit Time

Domestic - please allow 4 business days for orders to be shipped out

- USPS (no tracking guaranteed) – 1-7 business days to most locations, from the day it is shipped
- UPS (with tracking information -domestic only) – 1-10 business days to most locations, from the day it is shipped

International - USPS (no tracking information - please allow 14 business days for orders to be shipped out + 2-6 weeks delivery time

**PLEASE NOTE THAT ORDERS MAY BE DELAYED IF PRODUCTS ARE OUT OF STOCK. WE WILL ATTEMPT TO CONTACT YOU AS SOON AS POSSIBLE IF YOUR ORDER HAS BEEN DELAYED FOR THIS REASON. PLEASE BE SURE TO KEEP US INFORMED OF YOUR CURRENT CONTACT INFORMATION**



Express Shipping

Expedited shipping is available upon request. Please call: +1 (415) 671-2422 before you place your order for an estimate.



International Customs Fees

We apologize for any inconvenience you may have in regards to International customs fees. We are required to ship packages in accordance with US Postal Service policies, and as such it is ultimately the customer's responsibility to pay any applicable customs fees. Thank you for understanding



Order Status And Tracking


 

Tracking Your Order

If you have chosen UPS as a shipping option, a tracking number will be generated once your order has shipped. UPS will send you an email to the email address submitted with your order. If you have not received a tracking email within 7 days of your order, please check your SPAM folder, as tracking emails have been directed there. If you still can not find the email, please call us at: +1 (415) 671-2422 and we can retrieve the tracking information for you.



Product Order Status

We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct size and color because we begin processing purchases immediately after they are submitted online. Modifications or cancellations cannot be made once the order is in the system.

There is currently no way to check your order status through the web store.  Your invoice number is not a UPS tracking number.

For more information, please email orders@hsproductions.com or call: +1 (415) 671-2422 M-F 8:30am - 4:30pm PT.