Return Policy
We will exchange or refund any item still in resellable condition within 30 days. This policy excludes pre-order items due to the nature of how they are fulfilled.

Custom printed items and mystery boxes are final sale and cannot be returned, exchanged, or refunded unless the product arrives defective. If you receive a defective custom printed item or mystery box item, please contact us within 14 days of delivery with your order number and a photo of the defect, and we will exchange it for the same or a similar item. Mystery box contents are randomly selected, and we are unable to accept returns or exchanges based on the items, sizes, or designs received. This does not affect any rights you may have under applicable consumer protection laws in your country of residence.

All returns must be accompanied with an order number, name and reason for return. Failure to properly submit returned items may result in items being shipped back to the original sender. Customer is responsible for return shipping charges. Credit card refunds will take approximately 5-7 business days from the time we receive your return.

Please send the unwashed and unworn items that you would like to return or exchange, along with any written form containing your name, order number, and request to:

Thrasher Magazine
Attn: Mail Order Returns
1303 Underwood Avenue
San Francisco, CA 94124
USA

Order Changes
We try to get you your products as fast as possible, so as soon as your order is placed we begin fulfilling it. Any changes to the order that you may request will be attempted to the best of our ability. However, if the order is already in the process of being fulfilled, we cannot process any changes at that point.

Please note that orders may be delayed or cancelled if products are out of stock. We will attempt to contact you as soon as possible if your order has been delayed for this reason. Please be sure to use your current contact information.

Clothing Colors
We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Free Subscription Items
We do not replace or exchange any free items included in subscriptions, including but not limited to free t-shirts, posters and sticker sheets. We are not responsible for free items lost in transit or postal service error. It is the customer’s responsibility to ensure that they have selected the correct t-shirt size before placing the order. If your free item(s) get lost in transit, please file a claim with USPS or your local postal provider.